It is never enough to simply make the best hearing aids. We stand behind our hearing aids and our customers 100% of the way. Neosonic customer service prides itself on being the best service around! Here are a few links to common questions asked. If you still need to contact customer service, please use the form below.
I've had the MX-RIC model for 4 months now and am quite pleased! Prior to that I tried 4 other pairs from various brands from $150 to $2,000 and found that these have the most features of any of them at my price point. I had one issue with the length of the wire and Neosonic lengthened them at no charge. Pricewise you'll see major differences between various brands due to "middle men" and "store front" costs but with these they are coming from a warehouse in the L.A. Area with low costs. I'm very pleased thus far!
Excellent device. I now use it all the time instead of my hearing aids. The sound is clear and more precise than my hearing aids and it would be hard to lose it unlike my hearing aids.
Been hard of hearing since birth. Prescribe hearing aids are broken. Decided to tried OTC hearing aids, none seems to work with the type of hearing loss I have. I decided to try this amplifier neckband, its works perfect for me. I'll recommend this amplifier neckband to anyone with severe hearing loss.
I bought this for my father, who has hearing loss but is also very sensitive to loud noises and background noise, so regular hearing aids are a problem. He also has dementia, so people thought his not participating or tracking conversations was due to that. This proved us all wrong. When using the remote mic, he is able to join the conversation and not be disturbed by loud background noises. The only problem is, it's difficult to know what settings it's on to make it function the way we want for him, and it's also easy for him to accidentally switch modes by handling the collar after I've set it up for him. So this doesn't get used unless I'm there to do it. The staff at the nursing home and my mother (and even brother) can't seem to figure it out. If only this were easier to just turn on and have it function with the remote mic easily, and for others to be able to see the settings, this would be a home run for us. So I'm searching for something else that works like this but is simpler to use. Also, I wish it would have longer battery life.
I had two NW10s because the mics only last 10 hours vs. 20 on the necklace, and the necklaces did not pair well with the other mic. One mic started only lasting 4 to 5 hours. Bought a 3rd NW10.
One side of the other NW10 got plugged. Ordered a 4th NW10 because of the mic pairing problem.
The newer NW10s kept having mic cut-out problems, even just lying watching TV.
The NW20 works MUCH better with the mic and does mic pairing with an older NW10 mic. However, now having troubles with controls on NW20 not working after charging.
I spent thousands of dollars on Regular Hearing Aids. Always had head aches. I started using Neosonic Head Band. I am enjoying my conversation with my family members, Doctors and Friends without any head ache. I love this unit and enjoying watching TV. I recommended to my friends and relatives. They too are now enjoying having Neosonic Neck Band. I bought one extra as a spare. When I send one unit for repairs I can use spare.
I have been wearing hearing aids for the past 24 years. The first pair I had were speaker in the canal. They were great but cost $4800. I wore them until they were no longer useful. Then I went without any aids for awhile until I found my first pair of online aids. The company was very good with exchanges until I got the correct pair. Went through several pairs - when new improved models became available.. The last pair I received I couldn't talk on the phone and sent them back. That's when I found Neosonic MX-RIC. I have been wearing these for several months. It takes a little time to get the correct setting, but once you found it...WOW! What a difference from the other aids. Neosonic MX-RIC is the way to go for me. I can hear a lot that I didn't hear before with the other aids and it has almost no high pitched sounds when inserting or removing the aids. The battery life is good. I did find that my ears produce more wax so I clean them daily. I wear them from morning till bed time and by then I forget I have them on. But when my head hits the pillow and I hear my husband talking to me it dawns to me, why can I understand him? That's when I realize I forgot to take them off. I've tried in the canal aids and behind the ear aids made by several sifferent companies in different price ranges. The Neosonic MX-RIC behind the ear is the best aid for the money for me. BTW I can now use my cell phone.
