Return and Refund Policy

Neosonic offers a 45-day money back guarantee. The 45-day guarantee starts from the day we ship the item to you. We are so confident in our products that full refunds will be given if you do not like the item or if you are dissatisfied with them for any reason. We stand by our products.

TO START A RETURN: You must email us at info@neosonic.com or use the contact form below to obtain a Return Authorization Number or RAN. You must provide your order number when contacting us. There are no exceptions to this so please make sure you have it on hand when requesting a return. After you have obtained the RAN, you must ship the product back to the address provided to you.

Please note that the customer is responsible for the cost of shipping the item back to us, the manufacturer.

When returning your order, please return it with all the original packaging including the manufacturer’s box, manual, and all accessories. We recommend you save the tracking number of the shipment when returning any item to us in the event something happens with the shipment. Please allow us 1 to 2 business days to process your return AFTER we receive your shipment.

PLEASE NOTE: We will not authorize or accept returns on devices that have been modified or damaged, or if the serial numbers on the devices have been altered in any way, or if repairs have been made without the consent and knowledge of neosonic.com In such case, any returned hearing device(s) are not subject to any monetary value based on the discounted amount applied to the original purchase. All promotional gift(s) must be returned as part of the 45-day trial period in order to receive a refund. Accessories are not refundable. We only offer a trial period on your first order. If you place a second order of the same item, it is not eligible for a trial period or return.

REFUNDS
You will receive a notice when your refund has been processed via email. If approved, you’ll be automatically refunded back to your original payment method. Please allow 3-5 days for your bank or credit card company to process and post the refund back to your account.

Works perfect for severe hearing loss

Been hard of hearing since birth. Prescribe hearing aids are broken. Decided to tried OTC hearing aids, none seems to work with the type of hearing loss I have. I decided to try this amplifier neckband, its works perfect for me. I'll recommend this amplifier neckband to anyone with severe hearing loss.

Good product, tech needs to be simpler for elderly

I bought this for my father, who has hearing loss but is also very sensitive to loud noises and background noise, so regular hearing aids are a problem. He also has dementia, so people thought his not participating or tracking conversations was due to that. This proved us all wrong. When using the remote mic, he is able to join the conversation and not be disturbed by loud background noises. The only problem is, it's difficult to know what settings it's on to make it function the way we want for him, and it's also easy for him to accidentally switch modes by handling the collar after I've set it up for him. So this doesn't get used unless I'm there to do it. The staff at the nursing home and my mother (and even brother) can't seem to figure it out. If only this were easier to just turn on and have it function with the remote mic easily, and for others to be able to see the settings, this would be a home run for us. So I'm searching for something else that works like this but is simpler to use. Also, I wish it would have longer battery life.

Older NW10s were good

I had two NW10s because the mics only last 10 hours vs. 20 on the necklace, and the necklaces did not pair well with the other mic. One mic started only lasting 4 to 5 hours. Bought a 3rd NW10.

One side of the other NW10 got plugged. Ordered a 4th NW10 because of the mic pairing problem.

The newer NW10s kept having mic cut-out problems, even just lying watching TV.

The NW20 works MUCH better with the mic and does mic pairing with an older NW10 mic. However, now having troubles with controls on NW20 not working after charging.

Perfect for people who have headaches wearing regular hearing aids

I spent thousands of dollars on Regular Hearing Aids. Always had head aches. I started using Neosonic Head Band. I am enjoying my conversation with my family members, Doctors and Friends without any head ache. I love this unit and enjoying watching TV. I recommended to my friends and relatives. They too are now enjoying having Neosonic Neck Band. I bought one extra as a spare. When I send one unit for repairs I can use spare.

Great hearing aid

I have been wearing hearing aids for the past 24 years. The first pair I had were speaker in the canal. They were great but cost $4800. I wore them until they were no longer useful. Then I went without any aids for awhile until I found my first pair of online aids. The company was very good with exchanges until I got the correct pair. Went through several pairs - when new improved models became available.. The last pair I received I couldn't talk on the phone and sent them back. That's when I found Neosonic MX-RIC. I have been wearing these for several months. It takes a little time to get the correct setting, but once you found it...WOW! What a difference from the other aids. Neosonic MX-RIC is the way to go for me. I can hear a lot that I didn't hear before with the other aids and it has almost no high pitched sounds when inserting or removing the aids. The battery life is good. I did find that my ears produce more wax so I clean them daily. I wear them from morning till bed time and by then I forget I have them on. But when my head hits the pillow and I hear my husband talking to me it dawns to me, why can I understand him? That's when I realize I forgot to take them off. I've tried in the canal aids and behind the ear aids made by several sifferent companies in different price ranges. The Neosonic MX-RIC behind the ear is the best aid for the money for me. BTW I can now use my cell phone.

Perfect for riding on my stationary bike

With the equalization boost right where my hearing loss is greatest. Set up with the remote unit, works fine. Highly recommended.

Best Hearing Aid for your Money

Not only the best for your money, but compared to price range of $3,000 plus hearing aids, I would take this one in a heartbeat! I tried the well advertised cheap ones and the top of the line expensive ones. This is a true hearing aid not an amplifier! The adjustments allow you to customize them for your surroundings and hearing needs. A good feature is after charging they remember your previous settings. I have used them over a year now and had an issue with one of them. Their support team is just as good as their hearing aids, they resolved my issue in a timely manner.
Thank you Neosonic!!!

Return and Refund Policy

Let customers speak for us