Return and Refund Policy
Neosonic offers a 45-day money back guarantee. The 45-day guarantee starts from the day we ship the item to you. We are so confident in our products that full refunds will be given if do not like the item or if you are simply unhappy with it for any reason. We stand by our products 100%.
TO START A RETURN: You must email us at firstname.lastname@example.org or use the contact form below to obtain a Return Authorization Number or RAN. You must provide your order number when contacting us. After you have obtained the RAN, you must ship the product back to the address provided to you. Please note that the customer is responsible for the cost of shipping the item back to us, the manufacturer.
When returning hearing amplifiers, please return with all the original packaging including the manufacturer’s box, manual, and all accessories. We recommend you obtain a tracking number of the shipment when returning any item to us. When we receive your returned goods, we will first contact you by email and then we will fully process the return.
PLEASE NOTE: The returns policy will not apply if a device has been modified or damaged, if the serial number has been altered in any way, or if repairs have been made without the consent and knowledge of neosonic.com In such case, any returned hearing device(s) are not subject to a) any monetary value based on the discounted amount applied to the original purchase b) all promotional gift(s) must be returned as part of the 45-day trial period for a valid refund. Accessories are not refundable.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take 3-5 days for your bank or credit card company to process and post the refund too.