Neosonic Protection Plan
Accidents can and do happen. With the Neosonic Protection Plan, you don’t need to worry about your device. If your hearing aids end up in the wash, run over by a car, or even if your dog decides they’re a good chew toy, you’re fully covered.
What’s covered by the plan?
- Coverage for ALL types of accidental damage (water damage, pet damage, corrosion, etc.)
- Coverage for any defects or malfunction of the hearing aid
- No deductibles—covers 100% parts and labor
- If we can’t fix it, we will send you a brand new device
What’s not covered?
Loss or theft of the device and unauthorized repairs are not covered. The damaged device must be returned to claim the credit. Accessories (e.g. tubing, domes, etc.) are not included.
When can I purchase the plan?
The protection plan must be purchased within 7 days of your hearing aids' order date. We will not honor any plan purchased after 7 days.
Can I get a refund on the plan?
The protection plan has the same return policy as your hearing aids order. It's nonrefundable if you have already claimed service through your protection plan.
How long does the coverage last?
This coverage lasts as long as your term is active.
How do you get service?
When your hearing aids stop working or get damaged, have your order number ready and contact Neosonic at (800) 765-9908 or send an email to firstname.lastname@example.org. Please provide as much detail as possible so we can assist you in a timely manner. If it's necessary to send the unit back to us, you will be responsible for the postage. Neosonic will cover the postage for shipping back to you.
Let customers speak for us303 reviews
With the equalization boost right where my hearing loss is greatest. Set up with the remote unit, works fine. Highly recommended.
Not only the best for your money, but compared to price range of $3,000 plus hearing aids, I would take this one in a heartbeat! I tried the well advertised cheap ones and the top of the line expensive ones. This is a true hearing aid not an amplifier! The adjustments allow you to customize them for your surroundings and hearing needs. A good feature is after charging they remember your previous settings. I have used them over a year now and had an issue with one of them. Their support team is just as good as their hearing aids, they resolved my issue in a timely manner.
Thank you Neosonic!!!
Great buy, except I can't buy the split domes that come with the set. All the other domes are uncomfortable. Need to add those split ones to the order options.
Why don't you show the lowest ratings? Censorship is a bad policy.
Do you except Care Credit?
I just received these so i need a few days but will update this. I am a retired speech pathologist but i must say hearing aids have changed a great deal. The packaging was very secure and all arrived undamaged. The support service is really good. I will update these comments once I have worn them a little while.
UPDATE. I have a flat bilateral hearing loss of 35% in rt ear and 30% in left. These aides are amazing and a huge cost saver. They are not blue tooth or digital but needed for my type of loss. I have only worn them one day so there is some adjustments my brain and ears will make. I didn't realize what I was missing. Other sounds are very loud to me and I have these set at the lowest setting. Most likely I can get away with only wearing one and wearing my blue tooth for my cell in the other ear. Very pleased. I will get back in a few weeks. I suspect with time I wont be so sensitive to simple things like pots being set on the counter, door slams etc. Also, no one will know you are wearing these. !
These hearings aids were bought for my Mom. She likes them better than the $4000 pair I bought her from Sams club. Those were good but constantly needed new batteries and had to be serviced. She ended up losing one and the other stopped working. So far, these are far superior. The charging station is convenient. It also comes with a cleaning kit and wire to clean out wax (which can disrupt the proper functioning of the hearing aids). 5 stars at the moment. $200 instead of $4000. Wow!