Neosonic Protection Plan
Accidents can and do happen. With the Neosonic Protection Plan, you don’t need to worry about your device. If your hearing aids end up in the wash, run over by a car, or even if your dog decides they’re a good chew toy, you’re fully covered.
What’s covered by the plan?
- Coverage for ALL types of accidental damage (water damage, pet damage, corrosion, etc.)
- Coverage for any defects or malfunction of the hearing aid
- No deductibles—covers 100% parts and labor
- If we can’t fix it, we will send you a brand new device
What’s not covered?
Loss or theft of the device and unauthorized repairs are not covered. The damaged device must be returned to claim the credit. Accessories (e.g. tubing, domes, etc.) are not included.
When can I purchase the plan?
The protection plan must be purchased within 7 days of your hearing aids' order date. We will not honor any plan purchased after 7 days.
Can I get a refund on the plan?
The protection plan has the same return policy as your hearing aids order. It's nonrefundable if you have already claimed service through your protection plan.
How long does the coverage last?
This coverage lasts as long as your term is active.
How do you get service?
When your hearing aids stop working or get damaged, have your order number ready and contact Neosonic at (800) 765-9908 or send an email to firstname.lastname@example.org. Please provide as much detail as possible so we can assist you in a timely manner. If it's necessary to send the unit back to us, you will be responsible for the postage. Neosonic will cover the postage for shipping back to you.
Let customers speak for us212 reviews
Muy practico. 6 estrellas.
why would i pay an extra $100. f0r RIC ?
Hi Len, the MX-RIC is certainly worth the extra cost. The receiver in canal design provides a more natural sound experience. It does this by placing the receiver (or speaker) directly into your ear canal. This is different from other hearing aids where they place the receiver in the hearing aid and then feed sound into your ear through a tube. By placing the receiver in your ear canal, it also helps with providing excellent sound clarity while cutting out the distortion you might experience with tube-based hearing aids.
I have depended upon hearing aids for the last 44 years having sever to profound hearing lose. Most hearing aid sets have cost in the range of 3 to 5 thousand dollars. Still I had problems hearing in group setting so I stayed away from many meetings and group gatherings I really wanted to attend. I had seen this device advertised but had not ordered. What pushed me over the edge to purchase was me last primary doctors visit. Setting just three feet from the doctor; I could only pickup one word out of perhaps 20 words and I have no idea what the doctor was telling me. After a while you get to a point of stop asking a person to repeat themselves. That day I ordered received 4 days later and quit wearing my hearing aids 2 days later and am enjoying hearing all or most all again. Thank you so much for providing this unit hope you will develop others.
I was all smiles the first time I used my new NW20 in a fellowship meeting. I knew I was missing out on so much since I haven't been able to hear everyone in group meetings for 2 years due to 90% hearing loss in one ear and 50% in the other. It's depressing when you can't hear! I had spent $10K on hearing aids that were useless. With easy to use Neosonic I can hear perfectly. I absolutely love it!
Ordered for my 93 year old Mom who lost some hearing after a stroke. They are helping her talk to her family members on the phone! Still challenging but at least she is able to tell her kids she loves them and hear them on the other end of the phone. It’s a gift to our family to be able to talk to Mom again.